Guilty as charged.....

OK, so GW wants to make me guilty for not mentioning her in my blogs. Guilty as charged. What's the sentence? :D

So if you're reading this, remember my advice, edit your post and keep the name of your plans to yourself before someone reads and steals it.

I've managed to influence a new recruit into the blogging scene. Go me! Have fun and happy blogging GW! Now you can't say I don't mention you anymore, can you? Your wish is my command.

Yummy

Had chinese dishes in SS3 last night. Thai-fried chicken, barbeque pork ribs and Japanese tofu with vegetable sauce never tasted so good. Must be all the takeaway "economy rice" dishes that we have for dinner everyday of the week. Plus the cafeteria food at work is nothing to shout about. Urgh. That's the working KL-folk for you.

Survivor

What's my motivation? I find it hard to believe that D submitted a 24-hour notice! But he's got a better offer, better post. Good on him. They must be paying him well for him to jump ship like this.

So now, I'm back to doing supervisor job functions MINUS the pay! I'm taking escalated calls and customer complaints - so every call is a bad call. Some customers soften up when they think they're speaking to a manager or supervisor. The rest, no mercy - they yap on and on like barking mad bitches!

And I can't believe I actually took the time to come up with some comeback lines. If only I can get them into action next time.

Sarcastic verbal exchanges were also order of the day at work on Saturday night.

After verifying customers information and enquiring how I can assist her.

Customer: Why do you keep charging me insurance? I have vehicle insurance.

Me: Ma'am, you need to provide us with proof of insurance. Once you do that, the $20 fee will be reversed and you DON'T have to pay that optional fee.

Customer: You're damn right I don't have to pay the fee, its optional. What does optional mean to you?

Me: Optional means you have a choice.

Customer: *interrupts before I could finish talking* AHA! Exactly what I thought. I have a choice, so get it off my bill cause I'm not paying it!

Me: Ma'am, optional means you have the choice. A choice if you want to update us with your insurance information or not. All I can tell you is that if you don't update us, the $20 charge will keep showing up on your bill.

Customer: This is harassment! I'm taking my loan somewhere else! bla bla bla bla......Well, thank you for participating in this harassment.

Me: Thank you for calling *censored for privacy's sake*, ma'am.

Customer hangs up abruptly and I bet she was pissed!

You want another one?

Male Customer calls up and verifies information.

Customer: *shouting* Why the hell are you charging me all this fucking interest? It looks like I'm not going to be able to pay off this fucking loan in time then!

Me: Sir, I'd suggest you mind your language and let me explain.

Customer: *shouting* Get me your fucking manager! How's that? Is that going to help you?

Me: If you want to speak to my manager, I'm going to place you on hold

Customer: *shouting* Get me your manager now!

Me: *stabs the hold button to shut that yapping bitch up*

And these idiots don't know what sort of loan they're signing up for when they sign on the dotted line.

Now I know, cheap cars, killer interest rate. I think we Malaysians can be considered a lucky lot. If only they reduce the import duties drastically, life will be good.

The shit I have to go. Well, not only me but all the Customer Service Reps where I work. I really need a raise if I'm to do the supervisor's job. And that was just a call I'm getting as a normal Customer Service Rep! Bitch.... Even though I'm not a fan of Green Day, their new song is the bomb! But they're not all bad, there are the rare nice ones.

Mr. Arthur, if I do get my raise, I have you to thank for putting in the good word for me!

No wonder D jumped ship. How many more will? I haven't seen V for days now. He was here for one day after he came back from his leave then was out on MC for the rest of the week! He going to jump ship too?

My original group of 30 people has reduced to like 5 or so left. We are the last few remaining survivors. I don't know how much more of this I can take. Time to look elsewhere is coming soon I guess.

If I can handle these current lot of customers. Locals should be a walk in the park, no?

And as for monetary motivation, I hear the other groups are getting 1.5 months or 2 months bonus. And they found out back in January. Confirmed as well I think! Damn! We have no news at all. We reckon we'll get the shit about no-profits and the rest of the cock and bull stories. I don't think I'll hold my breath. We'll be lucky if we get anything!

I'm looking forward tomorrow. Off day!