This is the Customer Service Supervisor.....

It was a crazy last day of the week. AMO VJ selected 2 other girls (Jassintha and Fazlin) and myself to take on the role of AMO/Supervisor. I was taken off the phone after lunch to walk to floor until it was time to go home. I was to take escalated calls from the other reps when customers wanted to speak to a Supervisor or Manager. It was scary - I didn't know what to expect, my palms started to get sweaty. It was a big responsibility. It didn't help that the rest of my friends kept teasing. According to Jassintha, VJ wanted selected people to take turns.

I was lucky for the first 2 or 3 calls because just as I was about to pick up the call, the customer had already hung up - tired of waiting I reckon. After that, I had 5 calls in total - one of them I had to escalate to VJ because the customer was an unco-operative old hag. What a bitch!

I noticed that some customers sound different when talking to a Supervisor. Maybe I was lucky that day and didn't get any demanding calls. Being a rep myself, some customers just want reassurance from someone with authority and power. Just like the first call I took - the rep told her the same exact thing that I told her - only that she'd only listen to me now - that I was the "supervisor". I have to admit - having the power and authority was kinda fun. We get no such mercy when we're just reps as far as I can tell. Of course there are those who scream, shout and curse especially when it involves money.

I hope they'll pick someone else tomorrow. It's a good experience but somehow I wasn't really mentally prepared to take on the responsibility on Friday. It was last minute after all. There's that phrase "With great power comes great responsibility". Very true. But if this is an indication of things to come - it could be a test or evaluation. Who knows.....?

Again I've spent on unnecessary items this weekend. Another stash of DVDs to add to the collection I have now. I was actually looking for the "Star Wars Trilogy" boxed set but it was sold out again. Then I found some other movies that are hard to find and grabbed those as well. So what I got were:

a) Star Wars Trilogy - 4 discs without the fancy packaging

b) James Bond: Die Another Day - I have yet to watch this Bond movie

c) Face/Off - This one's really hard to find

d) Only The Strong - old action movie about Capoiera, hard to find as well

e) Resident Evil - Milla Jovovich, I'm a fan of the game - made sense to me

f) Tears Of The Sun - Another movie I haven't seen. Didn't work on the XBOX but ok on the DVD player. No need to exchange this now

g) Ong Bak - A Thai-action movie that's supposedly good for the stunts and action, which I have yet to see as well

h) New Police Story - The latest Jackie Chan movie but it's in freaking Mandarin. Gotta get this exchanged. Mandarin just doesn't work for me. I thought I could change the language. No such luck

Bargained for a discount but it was buy 10 get 1 free. Looks like I need to take a drive out tonight to get an exchange. The "Smallville" Season 1 and 2 box-set looks really tempting but they're gonna set me back RM 70 per set. It's going to be a killer. I might put that thought on hold for a while.

SW cancelled our meeting on Friday. Said she couldn't make it this weekend. I told it was ok and we'll make it another time. I didn't want to ask too much.

I guess a boring way to spend the weekend - with old movies. Watched Star Wars "Episode IV: A New Hope" and "Episode V: The Empire Strikes Back" back to back last night. Finished "Episode VI: Return Of The Jedi" today. Gotta think of something to replace "New Police Story" with.

And another weekend gone by.....

Has it been that long.....?

I've been putting off updating this blog for awhile now. Lately, there's only been TWO things that are consistent in my life, which are:
a) Work
b) Sleep

Add the fact that I've been clocking up some hours on video games whenever I can as well.

AMO SF is gone, and MO Lesley had his last day last week. In fact, I heard he reached Heathrow Airport sometime on Saturday. It's been 2 weeks since we've worked without an AMO. Staff (AMO's rather) are lacking. First couple of days of work were great. Cause of the new schedule, there have been multiple screw ups. Not being able to log in then being hit with server problems. After a few hours of telling customers "there are technical problems, please call back in 3 -4 hours" got so bored, we were actually hoping to be able to do some real work. The irony..... One thing I've learnt from all of this, too much of something is not a good thing.

So right now, the shifts are from 8pm - 5am. But who wants to hear about work eh?


The Movies

For the first time since I started working, I felt broke. All because of the "Hush" comics I bought the month before. Because of that, I had to withdraw money from the ATM TWICE last month. Not something I usually do. Time to go back to budgeting my expenses carefully. Bought some DVD movies, the "Star Wars" and "Alien Quadrilogy" still seem very tempting, whether originals or not. Still - the guy was quoting a price of RM 125 for the "Aliens" box-set cause its a freaking 9-disc set. Originals for both sets are going to set me back about RM 299 each. Shit.

Got some DVD movies the other day.

a) Terminator 3 - Nothing special. T-2 still wins - its just a better movie to me
b) Kill Bill Volume 2 - the conclusion of this 2-part-which-was-supposed-to-be-1 movie. Nothing special
c) Dawn Of The Dead (Remake) - Now this one, pretty enjoyable. It could be much much worse! Zombies!

"Star Wars" is pretty cool but like I've mentioned before - I'm not a die-hard fan. It's bound to be a collectible though. Right now, here's something I'll definitely get at the end of the year. Once I have this in my hands, my collection is complete.

Return of The King Extended Edition DVD

50 extra minutes in this Extended Edition not seen in the theatrical release. 250 minutes of LOTR goodness! The Collector's Edition looks good too - but I can't afford it. Can't wait!

I've also been considering collecting DVDs (all my hobbies are expensive for some reason =P). I was thinking of going for a specific theme - Angelina Jolie movies maybe? =P~ *drools* But not many of her movies are good anyway, are they? I was thinking get someone who's just started out in their movie career - or just go the more practical approach which is to get favourite movies on DVD.

So many movies, so little time. There are some movies that I want to watch that are or will be coming soon:

a) Resident Evil 2: Apocalypse - Was told it'll be a waste of my money. Can I just watch it for the babes then?
b) New Police Story - It's supposed to be good. Jackie Chan!
c) Ladder 49 - Seems interesting. Never watched "Backdraft" though
d) Bourne Supremacy - Watched "Bourne Identity" and didn't really think it was that spectacular. Did I miss something?

I think there are more to list but I can't be bothered.

The Tech Guy

Met this new guy from a forum. This guy was a techie. Was supposed to help me burn some games for the XBOX onto DVD+R. Helped me out tremendously by installing some software into my XBOX and turned it into something even better. I can watch all my DVDs on it now. The best thing is, I get to watch my "Two Towers" Extended Edition DVD" on the XBOX now!

Turns out he's a junior back when I was training at Shah Alam. Only found out when I met him and we were chatting about the good ol' times at SHRDC, exchanging tales about "bosses from HELL". It's a small world after all.

Lab Rat

I went to a Chinese physician for the first time in my left. Second actually, I remember the first time I went and it was for an ankle injury sustained playing basketball. I was left with a swollen ankle and it was what some people would refer to as "pigfoot" in Cantonese.

The reason for going this time was simple, to find out what was wrong with my legs. Was told that there was a lot of "foong" in my thighs. I wonder how all that air got into my legs in the first place. It seems it was the pressure or something that caused it to compress my nerves that resulted in the constant muscle aches. Yeah - or something like that.

When I first sat at the desk, he took my pulse. Frankly, the photos of his other patients were rather frightening. You could see swellings on the bodies of these people who came to him for treatment. Little glass/plastic cups were attached on all parts of their bodies and it worked with a vacuum effect, sucking the air out. The result is the flesh being sucked against the cup, sort of forming a mass of purplish-red blob. Then it was my turn. I had to wait for a lady before me.

Frankly, the photos looked worse than it actually felt. I had 4 of those cups attached to each of my thighs. Then the vacuum was activated and the "air" was being sucked out. Basically, it just felt like being pinched - only at 4 spots on each leg. After that, the good doctor came in and stuck 2 cold things onto my leg. Basically I had no idea what he was doing as I was just lying flat on my back. It was cold, he told me to relax. Then I could feel the electricity zapping into my thighs at 1-second intervals. I was being electrocuted. It was a funny sensation - not terribly painful, but a weird sensation. Basically, the combination of the electric shocks and the vacuum cups left me sweating. Good thing is I felt much better after that session, I still have the 8 swells on my thighs. Was planning to take some photos for posterity - but I couldn't find the camera. Maybe some other time. The swells are starting to fade.

The worse thing about this whole "ordeal" isn't the electric jolts or the pinch of air being extracted out of my legs. But the fucking medicine. I was given 2 packets of pills and a bottle of black liquid. The pills I don't mind, can hardly taste them. But the syrup. FUCK. The first sip of it got me wondering if it was actually for consumption and not to be used externally, as an ointment or rub. The liquid burns the throat and the stink of it - there's no word to describe it. It's just horrible. The worse thing is I'm supposed to finish it off and there's more than 1/2 a bottle remaining. Shit.

Repairs, Repairs, Repairs

There's alot of shit failing around the house. First it was my car's air-con. That's fixed now - hopefully. I haven't touched my car for almost a week until yesterday morning when I had to send Sis to work.

Then now we're having problems with some plumbing in the kitchen sink. There's a bloody leak and its a chore to clean up.

This PC is getting screwed up as well - and I can't pinpoint the reason. The resources on the Net are helpful and not. Basically, it can be anything that I've read on the Net. How do I know which is the cause of my PC's CPU usage going up to 100%? Killing some processes seem to work for now. I wonder what it'll be like when I restart it later on.

SW's SMS

I was really surprised to check my phone to see an SMS from SW last night. It's been ages since I've heard from her. The fact is, I haven't really been contacting her much recently. I haven't gotten an SMS from her in weeks, and haven't talked to her or seen her for months. Basically, we were both angry at each other. And I did promise her I'll stop calling her that often.

So, she said she want to meet up this weekend to give me back my CDs. I guess that's fine with me. There's something I have to give her as well. I wonder what else - dinner? Maybe might go try that new place in Bangsar Village - The Outback Grill or whatever its called. Some interesting things on the menu I wouldn't mind trying. Movie perhaps? Could turn out to be a meet and greet. We'll have to wait and see.

I'll hope for the best - or hope that nothing's changed, that much - at least. Things are definitely not the same anymore - no doubt about it. Basically, I'm trying not to screw things up.

It's official, this weekend - I've got plans. Something that I haven't done for sometime too. Making advance plans for the weekend.

To end this blog for today.....

R.I.P Christopher Reeves @ Superman

The first super-hero movie I ever saw.