Once again, time passes by so quickly. It's hard to imagine its been one month since I last updated this blog. Things at work have slowed down abit. It got abit out of control at one point, but everything seems tolerable for now. It seems another 5 people have handed in their resignation letters. Rumours that Mr. Automate himself (another one of the AMO's) have tendered in his resignation. Come to think of it, the AMO's had no idea they'd be taking up a Call Centre job when they applied for it.
Everyone's got an issue with management. We seem to have incompetent people managing us. All of our annual and core leaves have been frozen just because "there have been low service levels and we need all the manpower that we have". I don't think freezing everyone's leave is going to help the service levels, we're already de-motivated as it is and then taking our leaves away is supposed to help? Seems to me the VP doesn't know jack-shit about managing people. It's no wonder more people are leaving for higher pays PLUS regular working hours.
I hear the "banding" has been approved. If all goes well, that means we'll be getting our raise early 2005 *Fingers crossed* There hasn't been any confirmations just yet. Early talks and meetings with the MO revealed that it could be anywhere between a 10 - 20% pay rise, although that was just his guess. Of course the higher the better but we'll just have to wait to see what those figures would be. Hopefully the shift-allowance would be taken into consideration as well.
The past weekend wasn't too good. Had some sort of sudden insomnia. Lack of sleep. Too much excitement going on lately. Our shift from 1am - 10am has been switched again(!!!!!) starting this week. For the next couple of weeks, we're back on the 9pm - 6am shift. It's a good shift - its just the sudden changes that's taking its toll.
The only good thing (other than a monthly salary that pays my bills) to come out of this job is I've won a competition. I don't remember ever winning any prizes so far. Nothing of value anyway. I signed up for a HSBC credit card when I started work and a couple of months back - I got a call. Now I normally curse and swear when I get calls in the day while I'm sleeping. But on this day, it was a call from HSBC and I was one of the "pre-selected", lucky ones who was short-listed for a competition. I had to answer a couple of questions and I'm surprised I managed being in a half-asleep state.
Fast forward a few weeks after that, I get a call from HSBC again (in the morning when I'm sleeping as usual) telling me that I've won a handphone. All I needed to do was to fax in the receipt of credit card purchases of RM 120 or more. The problem was - I didn't really use the credit cards of mine. Spoke to some people who asked be to call HSBC to verify that it was a legit contest. When that was done, I went shopping. I actually spent more than I needed to. Damage: close to RM 300 on 3 work shirts. Ouch.
So the conclusion - I received a letter in the mail the other day for me to claim my prize. It was from the Samsung Distributor.
Not too shabby. A Samsung SGH-X600A. Retail price - RM 950! Sisters were hinting that I should try to get a different model, pay abit of money to top-up the difference. Too bad, can't do that. I know what they wanted - or at least what one fo them wanted.
Well, I wouldn't mind this phone too if I could, still going for about RM 1500 now. But oh well, still a pretty good prize for someone who hasn't won anything before!
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