What a week.....

Things at work are getting crazier with each passing day. At the moment, we're taking about 30 - 40% of the calls routed from San Diego. All that's about to change. I think once Tranch 3 starts taking calls, we'll be handling 50% of the calls. Last week was pretty intense. Answering close to 40 calls per day - and to think that's just 1/3 of what the Reps are doing in the US office! The week was pretty good - majority of the calls were good. Only had a few of them shouting at me. One of them was the husband of the customer. The customer was in a car crash, lying in a hospital bed with a broken neck. Policy states I couldn't talk to the husband because his name is not on the loan. I tried to tell him that then he started shouting, stating that we (as in the Company I suppose) have no "goddamn sympathy for no one!". I had the call escalated to Jorge and he got cussed at too.

I've been a good customer my whole life, I never made things difficult for anyone. Or rather I try as much as I can not to. To all of you reading this who's NOT in customer service, just a word of advice - Don't Shoot The Messenger! We're just doing our job. Some people don't get paid enough for this I reckon. Me? I'm pretty satisfied with the amount I'm getting to get a shouting or scolding once in a while.

Yesterday, I spent about RM 500 on videogames. Some of you might think "RM 500 on a new machine etc isn't too bad". Reality is that I spent that amount on 3 tiny discs. Can't help it if originals cost a bomb. It's no wonder people turn to pirated stuff. Imagine how long this would last time for them to get their "fix". There's nothing much I can do about it since there's no pirated stuff I can get for these. I'll just have to live with that if I still wanna continue getting games for my Gamecube.

I've been having this backache for a few days now. It's on and off. I don't know if I'm not sleeping right or I'm sitting up for too long at work. It's been giving me the shits. If it's not the back, its the legs. I'm getting pissed off at myself. Ever since that gym "accident" my legs have been giving me troubles. I don't know if its some permanent effect to my muscles and I don't want to go have it checked out. Have some friends telling me to get an X-ray.

Some managers told me it could be because of the cold at work. Honestly that's the first time I've ever heard cold weather giving people cramps. But they're older people, I guess they know what they're talking about?

I've also had this weird dream that I've had.In fact, I've had this dream a few times now. In the dream, I always have some of my teeth falling out. Is it a sign? That I should be taking better care of them? Shit. It's a scary thought.

I think its been about 3 weeks since I last heard from SW. I've kept my promise thus far, the promise to her that I'll call her less. I haven't dialled her number for 3 weeks now. I haven't even sent her a single SMS this whole time. It's not easy, it hurts. Sure I still think about her. I still wonder if she's still mad at me. She hasn't SMS-ed or called me either. I wonder if its the "Waiting Game" we're both palying now. We're both waiting to see who makes the first move. Maybe she's waiting for me to contact her first before she'll reply. It could be an ego thing. I don't know. I don't mind putting that aside. As long as she's not mad anymore.

Personally I was thinking of waiting until the 26th of August to send her a message. It'll be her birthday. Sometimes I wonder if she still remembers mine, if she will send me a SMS or call me on mine. We actually made plans to celebrate our Birthday's together this year.

Funny how things can just turn 180 degrees in a split second. The wrong time, the wrong day, the wrong mood. One mistake, just one wrong word - and sometimes, there's no turning back.

They told me to forget her, told me to move on. It seems like the right thing to do but I always believe in hope and that silver lining. Could this be called "never giving up easily"? I worry that I might regret the decision but here's something I want to share:

Alicia Keys - If I Ain't Got You

Some people live for the fortune
Some people live just for the fame
Some people live for the power yeah
Some people live just to play the game
Some people think that the physical things
Define what's within
I've been there before
But that life's a bore
So full of the superficial

Some people want it all
But I don't want nothing at all
If it ain't you baby
If I ain't got you baby
Some people want diamond rings
Some just want everything
But everything means nothing
If I ain't got you

Some people search for a fountain
Promises forever young
Some people need three dozen roses
And that's the only way to prove you love them

And in a world on a silver platter
And wondering what it means
No one to share, no one who truly cares for me

Some people want it all
But I don't want nothing at all
If it ain't you baby
If I ain't got you baby
Some people want diamond rings
Some just want everything
But everything means nothing
If I ain't got you

Some people want it all
But I don't want nothing at all
If it ain't you baby
If I ain't got you baby
Some people want diamond rings
Some just want everything
But everything means nothing
If I ain't got you

If I ain't got you with me baby
Nothing in this whole wide world don't mean a thing
If I ain't got you with me baby